This post documents the process to fix the Cisco Webex Phone “Provide the migration license. Contact your administrator” error.
Environment
*Cisco Webex Calling with PSTN Call enabled
*Cisco 8845 phone that migrated via the steps below
![](https://ictfella.com/wp-content/uploads/2022/08/manual-phone-migration-tftp-31421149-1024x421.png)
*Phone is showing up with correct MAC address in Cisco Webex portal, but with migration license error.
![](https://ictfella.com/wp-content/uploads/2022/08/provide-the-migration-license-contact-your-administrator-1024x718.png)
Root Cause
The phone is not provisioned correctly via the “Migrate Enterprise phones to Multiplatform (MPP) firmware” process
Solution
====Find the device via model or mac address, and select the device that doesn’t work; please be aware you may have multiple entries there with the same MAC address if you added the phone a few times
![](https://ictfella.com/wp-content/uploads/2022/08/webex-control-hub-delete-device-1024x385.png)
====Go to “Services – Update & Migrations – Migrate Enterprise phones to Multiplatform (MPP) firmware – Get Started”
![](https://ictfella.com/wp-content/uploads/2022/08/migrate-enterprise-phones-to-multiplatform-firmware-get-started.png)
====Give the task a name and select “Generate device license and add device” this means you will assign a device license to this phone
![](https://ictfella.com/wp-content/uploads/2022/08/migrate-enterprise-phones-to-multiplatform-firmware-task-name-1024x426.png)
==== On the next page, you can download a sample CSV template and modify the CSV as below, then upload the CSV
![](https://ictfella.com/wp-content/uploads/2022/08/migrate-enterprise-phones-to-multiplatform-firmware-upload-csv-1024x550.png)
====If the CSV file format is correct, you will see it is “Eligible” and ready to be assigned
![](https://ictfella.com/wp-content/uploads/2022/08/migrate-enterprise-phones-to-multiplatform-firmware-add-devices-1024x565.png)
====Once done, you can see it is “ready for migration”
![](https://ictfella.com/wp-content/uploads/2022/08/migrate-enterprise-phones-to-multiplatform-firmware-ready-for-migration-1024x320.png)
====Now you can reset the phone to factory and wait for a couple of reboots, the issue will go away
“Gear Icon” – “Admin Settings” – “Reset Settings” – “All setting”
Useful link
https://help.webex.com/en-us/article/n19c71/Migrate-Your-Phone-to-Webex-Calling